Frequently Asked Questions
Do you have minimum order quantities?
For stock products, the minimum order is one case. For custom products, the minimum order is ten cases. You can learn more on our Terms & Conditions.
How can I place my order?
Where will my order ship from?
Your order will be sent from one of our two U.S. distribution centers: Springboro, Ohio and Ocala, Florida.
What are my secure payment options?
We accept credit cards, company checks, and ACH payments. For your protection, we do not store your payment information unless you request a line of credit. If you’d like to apply for credit, please fill out a credit application.
How can I contact my sales rep, support, or customer service?
You’ll find all our contact information here.
What kinds of paper do you offer?
We offer thermal, bond, and carbon-less paper. Click here to see the markets we serve.
What do you sell besides paper rolls?
We also offer printer ribbons and inkjet cartridges. Download our catalog here.
Do you offer carbonless paper rolls?
Yes, we have 2- and 3-ply options in a variety of color combinations. The most common colors are white, canary, and pink, but we do have a variety of other fun colors. Download our catalog here.
What kind of ink do you use on your Docuguard rolls?
We use a variety of special security printing inks. Click here to see all your options.
What does P.O.S. mean?
P.O.S. stands for Point of Sale, or a receipt given for a retail transaction. Learn more here.
Do you offer solutions for printing on-the-go?
We have a variety of portable printer rolls perfect for any mobile or handheld printer. They’re especially handy for the transportation industry. Click here to learn more.
What is your return policy?
We accept returns within 90 days of our sending the invoice. We must authorize the return before receiving the shipment back. Freight charges will be determined at the time of the request. We only accept full cartons and undamaged goods for returns. You can learn more in our Terms & Conditions.
Do you offer a product warranty?
Yes, we do. Learn more in our Terms & Conditions.
The paper roll size I need isn’t listed in the catalog. Can you print custom sizes?
Yes, we can. Please contact your sales rep or customer service for more information.
What does G.M.P. mean?
G.M.P. stands for Good Manufacturing Practices, a standard of quality set forth by the Paper Receipts Converting Association. Learn more here.
When will I receive my invoice?
We will email your invoice to you within 48 hours of receiving your order.
How can I shop P.S.I. products?
What are your standard terms?
PSI’s standard terms are net 30 days. Please ask your sales rep for more information or click here to see our Terms and Conditions page.
What types of thermal paper do you offer?
We offer both B.P.A.-free and phenol-free thermal paper. Please contact your sales representative for more information.
Does P.S.I. offer custom-printed paper rolls?
Yes! You can custom print on any kind of paper and even choose a custom color.
How should I store my thermal paper?
We recommend storing thermal paper in a cool, dry place. Ideally, the room should be around 70 degrees with 40% humidity. It’s best to keep thermal paper out of direct sunlight and artificial UV light. Otherwise, the paper may fade or turn yellow.